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Policies

Returns
ALL SALES ARE FINAL.  Our products are not eligible for any return or refund.
EXCEPTION: Only products that are defective could be subject to our return or refund policy. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, or refund you must submit a demand by contacting us at info@concretewallfinish.com . You will have to submit your problem and proof of purchase.
Refunds (if applicable)
Once your demand is treated, we will send you an email to notify you. We will also notify you of the approval or rejection of your refund/exchange.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@waxine.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@waxine.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
After obtaining authorization, to return your product, you must obtain an RGA number by contacting us at info@concretewallfinish.com
You will be responsible for paying for your own shipping costs and for all custom fees for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.