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FAQ

GETTING READY

Surface preparation is the key to a successful and beautiful project that will last. All our products should be applied on sound surfaces free from dirt and dust. Do not apply on flaking or peeling walls.

Now take your time to prepare yourself well. Before ordering your products, you should answer these questions:

Is it for an interior or exterior wall?
    Unfortunately all our products are for interior use only, please don’t ‘try it anyways’ on any exterior surface.

I've never applied a product such as this, can I apply this myself?
   
These are totaly DIY products.  If you prefer to have a professional do it for you, we suggest to all applicators (rookies or pros) to do a full sample before working on the actual surface. Read the indications well, see the videos and it will work out fine.

How much product will I need for my project?

    This is where your high school geometry classes comes in handy. Measuring your surfaces precisely is very important. Having the right amount of product for your project is essential. Not certain how to do this?  Measure your walls (height and length) count your openings (doors and windows) and on each product page, a ‘Product calculator’ will help you determine how much product to order.

Do I really need to apply a Primer?
  
 Yes. Our Primers are specially made to help our Wall coatings to adhere properly to your surface. We strongly recommend not to substitute with other products on the market.

Which Primer should I apply?
    You want the wall coating to adhere perfectly to your surface. For this task, we have a Primer made specially for our coatings. Do not apply our products on a regular primer for paint. If you feel your surface is dirty with mildew, dust or grease, you will need to carefully wash and dry your wall before applying our Primer.

My walls are damaged, will these Wall coatings fill in cracks and holes?
    No. Our Wall coatings are not conceived to repair damaged surfaces. You should make all repairs prior to the application of our Primer.

What type of protection will my surface need?
    A wall in a bedroom, a back splash in a kitchen or an entry wall will not have the same usage. Application of a Protector can be a good idea in a lot of cases. If your wall isn’t likely to be touched a lot, this step is optional.

Do I have the good tools?
    We have high quality tools to help you get the most out of our products and to achieve the best result. Our Trowels are compact and easy to work with.

I'm not located in the US, how can I get these products?
   
Send us an e-mail, and we will help you find a dealer in your area. Contact us

How will these product reach my location?
    We use UPS.  Since this is an export from Canada to the US, there is no substitution possible.If you are located in Hawaii or Alaska, please contact us for a quote.